We take your privacy seriously and are committed to safeguarding your personal information at Al-Eizba Properties PJSC (which term includes all subsidiaries of Al-Eizba Properties PJSC) referred as (“Company”, “we” or “us” or “Al-Eizba”). We value you as our customer, respect your privacy and are committed to protecting it through our compliance with this policy.
This policy describes the sources of your personal information that we may collect from you or that you may provide to us, our purposes for collecting and processing your information, and our practices for collecting, using, maintaining, retaining, protecting and disclosing that information.
The sources of your personal data collected (collectively referred to as “Platforms” in this policy) may include without limitation the following:
This policy does not apply to information collected:
We would use your personal data to help us respond to your queries or expression of interest and to ensure we help you find the right property that suits your needs. We may receive your personal data through one of the following channels:
When you send us an enquiry, via our website/social media page/call/WhatsApp, regarding one of our properties; When you participate in one of our events or visit our stands to enquire about our properties; When you may have expressed interest about our properties through our third-party agents; When you visit our sales office or contact our sales advisors regarding any property you wish to purchase.
We collect the following personal information: name, email address, phone number, nationality and details of your enquiry pursuant to our legitimate business interests. In certain cases, your enquiry may relate to a specific service request, for example: raising an enquiry regarding a specific property. For such requests, we need to use your personal information to help us respond to your request and to fulfil our contractual obligations under the requested service. Additionally, when you call our customer service centre, we would maintain a record of the communications, including call recordings, in pursuit of our legitimate business interest to monitor and improve the quality of our customer support.
By accessing any of the websites or mobile applications (collectively, hereinafter "website" or "websites") operated by Al-Eizba, you, the user, agree to be bound by all of the terms for use and agree these terms constitute a binding contract between the user and Al-Eizba.
In case of any queries related to this policy, you can contact our Data Privacy Office in one of the following ways.