Privacy Policy

Privacy Policy

1. INTRODUCTION

We take your privacy seriously and are committed to safeguarding your personal information at Al-Eizba Properties PJSC (which term includes all subsidiaries of Al-Eizba Properties PJSC) referred as (“Company”, “we” or “us” or “Al-Eizba”). We value you as our customer, respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the sources of your personal information that we may collect from you or that you may provide to us, our purposes for collecting and processing your information, and our practices for collecting, using, maintaining, retaining, protecting and disclosing that information.

If you have any questions or concerns about this privacy policy or your personal information, please contact us using the details provided in the Section – ‘How do you contact us?’.

2. WHAT ARE THE SOURCES OF YOUR PERSONAL DATA?

The sources of your personal data collected (collectively referred to as “Platforms” in this policy) may include without limitation the following:

  • Al-Eizba websites:These are websites we created for you that are operated by us, they include websites operated by Al-Eizba under our own domains and web addresses (URLs) and our own micro-sites that are part of a third-party social media networks such as Facebook, Twitter, or Instagram.
  • Emails, text messaging services, and other electronic messages:These are the electronic text-based interaction between you and Al-Eizba.
  • Al-Eizba mobile applications:These are smartphone applications created for you and operated by Al-Eizba or one of our partners.
  • Al-Eizba customer service:Any communication between you and our customer service center (e.g. phone, chatbot, email, WhatsApp etc.).
  • Online / Offline registration forms:These include printed/digital registrations, surveys, or questionnaires Al-Eizba collects via registration forms, contests, events, and various promotions when you participate in one of our events or visit our promotional stands in malls to enquire about our properties.
  • WeCare Portal:These include feedback/ complaints you submit in the “We Care submission form”.
  • Advertising:You might interact with one of our or our partners’ advertisements on our websites and apps and we might receive and collect this information.
  • Career Portal:These includes recruitment portal across Al-Eizba.
  • Data we create:Al-Eizba may also create data about you, when you avail our services.
  • Data from other sources:These include social media networks, market research agencies, Al-Eizba third party sales agents, registered brokers, Al-Eizba promotional partners (such as Banks, UAE Government entities), public sources, and data received when we acquire other companies.
  • Al-Eizba Loyalty Program:Once you register for our loyalty program, we collect and process your personal information and transaction history.
  • Al-Eizba Public Wi-Fi:Any usage of the Al-Eizba public Wi-Fi network at our registered offices.

This policy does not apply to information collected:

  • through any other means, including any other website operated by any third party; or
  • by any third party, including through any application or content (including advertising) that may link to the Website.

3. WHAT INFORMATION WE COLLECT ABOUT YOU AND HOW WE USE YOUR PERSONAL INFORMATION?

We would use your personal data to help us respond to your queries or expression of interest and to ensure we help you find the right property that suits your needs. We may receive your personal data through one of the following channels:

When you send us an enquiry, via our website/social media page/call/WhatsApp, regarding one of our properties; When you participate in one of our events or visit our stands to enquire about our properties; When you may have expressed interest about our properties through our third-party agents; When you visit our sales office or contact our sales advisors regarding any property you wish to purchase.

We collect the following personal information: name, email address, phone number, nationality and details of your enquiry pursuant to our legitimate business interests. In certain cases, your enquiry may relate to a specific service request, for example: raising an enquiry regarding a specific property. For such requests, we need to use your personal information to help us respond to your request and to fulfil our contractual obligations under the requested service. Additionally, when you call our customer service centre, we would maintain a record of the communications, including call recordings, in pursuit of our legitimate business interest to monitor and improve the quality of our customer support.

4. Terms of Use Agreement

By accessing any of the websites or mobile applications (collectively, hereinafter "website" or "websites") operated by Al-Eizba, you, the user, agree to be bound by all of the terms for use and agree these terms constitute a binding contract between the user and Al-Eizba.

These Terms of Use apply to all users, except to the extent that Al-Eizba has developed specific policies for member real estate Boards, Associations and Al-Eizba members. Those organizations and persons should also refer to the applicable policies of Al-Eizba.

5. HOW DO YOU CONTACT US?

In case of any queries related to this policy, you can contact our Data Privacy Office in one of the following ways.

  1. Email us at info@aleizba.com
  2. Call us at (+91) 99.888.666.88
  3. Send us a communication to the The Exchange Tower, Business Bay, Dubai, UAE